Fidelity internet speed test tv#

Have you added splitter between your wall cable outlet and the modem?Ī splitter can reduce cable signal strength coming from the wall cable outlet. Try to limit the number of walls between the device and wireless access point to one or two walls. Move the device closer to the wireless access point to gain a stronger signal. If your device is too far away from the wireless modem or router, this can cause a poor signal or a slow wireless connection. Have you recently moved your device (PC, laptop, iPad, etc)? It is also advisable to store your modem at least 10 feet away from copy machines, microwaves and cordless phones, which can interfere with the wireless signal. It is important that the modem is in an open environment, clear of obstructions and as close as possible to the device. Keep in mind that high-speed services are set up to work on the outlet where they were originally installed and may not work properly using other outlets.

If you have moved your modem, router or Wi-Fi access point to another location, move it back to the original installation cable (coaxial) outlet. Have you moved your cable modem or router to a new cable outlet? Make sure the ethernet cable connection to the modem and the connection between the modem, router, or wireless access point) is not loose or unplugged

Fidelity internet speed test tv#

If power to the modem is active, but both internet and TV service are not working, please call our Technical Care Center for further assistance at 80 If you also subscribe to FidelityTV services, verify that your FidelityTV service is working. This step can resolve a wide variety of issues including re-establishing a connection to your internet service and installing new hardware and network drivers. It should take about 30 seconds to reboot. Unplug the power from the router for 5 seconds, and plug it back in. It is a health practice to occasionally reboot your cable modem to refresh its internet connection.Īfter rebooting your cable modem in the step above, it may be necessary to also reboot the router. This step is usually necessary to re-establish a connection after a recent issue. Unplug your Modem from Power - Count to 30 Seconds - Plug it back in:.If the Power LED is lit, go to the next step.If not, check to make sure the modem is plugged in and the outlet has power.